How to order a Wind River ceiling fan?
Please go to the store information page of the official website to search for the dealer nearest you to purchase.
Are there programs for designers and bulk purchases?
Yes, we offer exclusive programs designed for designers and bulk purchasers. Please contact our business team for details.
Can I buy parts like downrods, remote controls, blades, or light kits separately?
Yes, we offer a variety of parts for individual purchase. Please visit our website or contact customer service to check availability.
Does the purchase include installation services?
We currently do not offer installation services but can recommend local professionals for installation.
Does the purchase come with a warranty?
Yes, our ceiling fans come with a limited warranty. Please refer to the product packaging or our website for specific terms.
Can I return or exchange the product if there's an issue? What is the process?
If the product has issues within the warranty period, you can request a return or exchange. Please provide proof of purchase and contact our customer service center for assistance.
What does after-sales service include?
Our after-sales service includes technical support, assistance with parts replacement, and warranty claims. Please contact our customer service team for details.
Safety precautions
What should I do before beginning the installation to reduce the risk of electric shock?
Ensure that electricity has been turned off at the circuit breaker or fuse box before starting the installation.
What wiring regulations should be followed?
All wiring must be in accordance with the National Electrical Code "ANSI/NFPA 70-1999" and local electrical codes.The electrical installation should be performed by a qualified, licensed electrician.
What are the requirements for the outlet box and support structure?
The outlet box and support structure must be securely mounted and capable of reliably supporting a minimum of 35 lbs. Use only UL Listed outlet boxes marked "FOR FAN SUPPORT."
How much clearance is needed for mounting the fan?
The fan must be mounted with a minimum of 7 feet clearance from the trailing edge of the blades to the floor.
How should I clean the fan and fan blades?
Do not use water or detergents when cleaning the fan or blades. A dry dust cloth or a lightly dampened cloth will be suitable for most cleaning.
What should I do after making electrical connections?
After making electrical connections, spliced conductors should be turned upward and carefully pushed into the outlet box. The wires should be spread apart with the grounded conductor and equipment-grounding conductor on one side of the outlet box and the ungrounded conductor on the other side.
What should I check before installation?
All setscrews must be checked and retightened if necessary before installation.
Does this device comply with any regulations?
Yes, this device complies with Part 15 of the FCC Rules.
(1) It must not cause harmful interference
(2) It must accept any interference, including interference that may cause undesired operation.
How can potential radio interference be handled?
This equipment complies with Part 15 of the FCC Rules, which is designed to provide reasonable protection against harmful interference in residential installations. If interference occurs, the user is encouraged to try the following:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from the receiver.
• If interference persists, consult a dealer or an experienced radio/TV technician for help.
Still Have A Question?
Please let us know your requirements.